Shipping & Returns
Fast, easy shipping and a simple 30‑day returns policy.
We aim to make your buying experience easy. Below are the shipping options, timelines and how to return an item if it isn’t right.
Shipping
- Processing: Orders are usually processed within 1–2 business days.
- Australia (domestic): Standard shipping typically arrives in 2–7 business days. Express options are available at checkout for faster delivery (usually 1–3 business days).
- International: Delivery times vary by country and are generally 7–21 business days. Customs, duties and import taxes may apply and are the buyer’s responsibility.
- Shipping costs: Calculated at checkout based on your address and the shipping option you choose. Standard shipping within Australia is free.
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Tracking: International orders include tracking. We’ll email tracking details once your order ships. If you have questions, contact us with your order number.
Faulty or damaged items
- If your order arrives damaged or the product is faulty, contact us as soon as possible with photos of the damage and your order number. We will assess the issue and arrange a replacement, repair or refund.
Need help?
Contact our support team with your order number via the store contact form or reply to your order confirmation email. We’ll respond within 1–2 business days.